DXC Technology has been awarded a $94 million ICT managed services contract with Queensland Rail.
In July 2018, Queensland Rail put out a tender looking for one or two "innovative and forward thinking" partners to provide technology services for internal business units and its customers.
The services needed were divided into two categories; one covering service integration, service management and service desk and the other covering managed application service, end user compute service, infrastructure and cloud service, print service and security service.
Queensland Rail executive general manager of customer service and innovation Natalie Roach told ARN that the deal will see the consolidation of all those ICT operations.
"The partnership will include upgrades to the organisation’s existing ICT processes and systems, and will improve service quality, governance and control, while also delivering cost efficiencies and opportunities for new technology platforms including secure cloud-based infrastructure and enhanced monitoring of ICT systems," Roach said.
After receiving submissions by six providers, Queensland Rail chose DXC in December after a process that evaluated the quality of the offer and the value for money.
“As a trusted partner of Queensland Rail we are excited to work with them on the transformation of their core IT services and continuing our commitment to growing our already strong presence in Queensland,” said Seelan Nayagam, managing director at DXC Technology A/NZ.
The initial contract is for the duration of five years with the possibility for extensions for up to 2028.
The services provided will benefit Cairns and far North Queensland, Mount Isa and North West Region, the Central West, South West and Darling Downs, Townsville, Mackay Whitsunday Region, Rockhampton, Gladstone, Wide Bay Burnett, South East Queensland, interstate, international.
Service transition will begin early 2019 and is expected to be complete mid-2019, according to Queensland Rail.