Distributor catches calls
National automotive parts distributor, Ingram, has practically eliminated missed calls to its branch offices by rolling out an Avaya voice-over-IP (VoIP) network. “At this stage it’s difficult to put an ROI on the VoIP rollout; however, we know we were missing hundreds of calls a month,” Ingram’s IT systems manager, Tino Anastasi, said. “Now, if a phone call is not answered in 20 seconds it will travel over frame relay and hunt groups in our Adelaide call centre. If the call is not taken in Adelaide it will then go back to the branch; it is virtually impossible for us to miss it.” Ingram has replaced four PABX systems with Avaya IP Office communications devices.
Symbio becomes Partner
Sydney-based, Symbio Networks, has joined the Global Business Partner program of Lucent Technologies and signed a distribution agreement to sell and support its EXS Converged Services Platform (CSP) and voice switching products in Australia and Asia. The arrangement will see Symbio design, develop, distribute, deploy and support Lucent CSP and voice switching products, engineering and maintenance services to telecommunications service providers.
MCI rolls out video streaming
MCI is teaming with Yahoo Broadcast Solutions to offer customers a hosted video-streaming service. MCI’s Global Streaming Video service allows users to set up live or archived video broadcasts for employee training, executive meetings or media events. MCI, formerly known as WorldCom, is expected to emerge from bankruptcy in the third quarter. The new video service sent customers’ video content to Yahoo’s video server platform through a secure connection, the carrier said. Yahoo hosts, distributes and archives the video content for MCI customers. Global Streaming Video customers can set up video-streaming sessions with up to 500 simultaneous users for a flat fee of $US7500 for three hours of content.