IT services provider RXP Services has been awarded a $6.8 million contract to provide customer relationship management (CRM) and services portal to the Victorian Department of Health and Human Services (DHHS).
The three year contract, which has 25 October as the start date and goes until 2021, will see publicly-listed RXP provide a software solution that provides CRM, case management and self-service capabilities.
Specifically the solution is expected to orchestrate processes which span across various functional units, including human resources, payroll, IT and accounts payable.
DHHS has proposed a new model for its corporate services to provide a seamless delivery of services to customers and its internal staff.
That model includes a tiered approach to customer support. DHHS expects customers to be able to contact those services through phone, email and intranet and be directed to the right place for support, advice and resolution, according to the contract.
In April, DHHS also introduced its new Customer Support Branch, which is dedicated to provide a home for all corporate activities.
As part of it, DHHS will establish a Customer Service Centre to provide first level support for corporate services customers, which will be supported by the services provided by RXP Services.
RXP closed the 2018 financial year with a drop in net profit after tax of 33 per cent, posting $7.8 million NPAT.
FY18 was a challenging year for the IT services provider which saw a decline in traditional consulting work.
“As we previously disclosed, reduction in traditional consulting work in the first 8 months of the year across two major clients significantly impacted our financial results," RXP CEO Ross Fielding told shareholders at the time.
Underlying EBITDA for the full year was $15.2 million, a 22 per cent fall from the previous year $19.4 million results.
Total revenue saw a slight decrease of 3 per cent, with RXP posting $144.9 million revenue for the 2018 financial year.