NSW-based Service Solutions Technologies has launched a new hard disk recovery service that it claims recovered up to 33 per cent of faulty drives in preliminary trials. Service Solutions has the exclusive Australian license for the Disk Asset Recovery System technology that is now on the market after a two-and-a-half month trial. The disk recovery process uses software and hardware to screen disks, identify faults and rejuvenate salvageable disks. Where the process was successful, the disks can be reconfigured back to an “as new” state. In trials using disks which had been unrecoverable using old technology, Service Solutions, technical director, Eddie Evans, said the process was “typically screening between 20-35 per cent, depending on the brand.” The recovery of disks which would otherwise have been sent back to the factory could reduce costs including purchase of replacement stock, administering warranty claims, and shipping costs, he said. The vendor who had trialled the process had now signed up as the first customer for the disk recovery service, he said. Service Solutions will market the service to disk manufacturers and major PC vendors. “We’re also targeting resellers who are providing their own service and would like to get their drives screened rather than just return them ad hoc,” Evans said. The recovery service can also be used with CD-ROM, CD-DVD and CD-RW.
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