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NBN Co opens business operation centre in Melbourne

NBN Co opens business operation centre in Melbourne

To help telco providers support businesses migrating to the NBN

Credit: NBN Co

NBN Co has opened a business operation centre in Melbourne to help phone and internet providers to support organisations connecting to the National Broadband Network.

The centre is intended to be a single point of contact between retail providers and NBN Co in order to case manage service incidents and restore faults quicker for businesses.

"We recognise many businesses have mission-critical data requirements," said Paul Tyler, chief customer officer at NBN Co.

"This is why we currently offer enhanced service levels to ensure we can support internet providers to address faults quicker and keep operations running smoothly – our new service enhancements will further increase our ability to deliver a good outcome for businesses on the network.

"A critical enabler to a successful business service model is the ability to perform connections and restore services over the NBN access network in complex commercial environments, which often requires the coordinated support of both NBN Co and the industry.

"The new business operations centre provides us with the dedicated resource to help to do this quickly and efficiently."

NBN Co's business division will also introduce new services over the course of six months such as premium appointments, business-grade workforce training and enterprise service-delivery management.

The premium appointments will allow businesses to select a specific time through their internet provider based on their hours of operation, to increase certainty and reduce disruption to their operations and customers.

Specialist business-grade technicians will be trained and up-skilled to work in complex commercial premises to help improve ‘installations of NBN equipment and the restoration of business services when faults occur.

Through the enterprise service-delivery management NBN Co will bring together the business end customer and internet provider to plan and deliver a coordinated migration plan for multi-site migrations to the NBN.

"Our new business service offering aims to reduce the need for multiple site visits and improve the restoration times for mission-critical services such as broadband, phone lines and EFTPOS machines in the event that there is a fault on the network," Tyler added.


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