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Avaya and Unisys strike partnership driven by enterprise customer demand

Avaya and Unisys strike partnership driven by enterprise customer demand

Likelly to benefit government agencies as well as financial services, transportation and healthcare sectors

Murray Whitlocke-Jones (Unisys); Fadi Moubarak (Avaya International) and Peter Chidiac (Avaya)

Murray Whitlocke-Jones (Unisys); Fadi Moubarak (Avaya International) and Peter Chidiac (Avaya)

Credit: Avaya

Avaya and Unisys have made official a partnership driven by increased demand from enterprise customers and larger organisations.

Specifically, the companies expect to see strong interest from large enterprises in government, financial services, transport and utilities, with several projects currently underway.

Both companies have already been working together, with this agreement only formalising the partnership allowing Unisys and Avaya to work together on major deals from now on.

"The customers expect us to work together," Unisys APAC partner and alliance director Murray Whitlocke-Jones told ARN.

Avaya managing director for Australia and New Zealand Peter Chidiac told ARN that both companies already have similar strategies in many major accounts in financial services and government in particular.

"The way this partnership benefits those verticals is that, we work with an ecosystem of partners and we find that these larger organisations in particular are very interested in robust solutions, highly available or highly secure," Chidiac told ARN.

"The combination of Unisys expertise in that area along with their software solutions and Avaya's capabilities in our product portfolio it is a nice complement to go to market and we find that these organisations are looking for that infrastructure and security layer as well as the solutions that sit on top of it."

An example of a simple solution of an overall stack of the Avaya-Unisys partnership would be a dual data centre capability with Avaya's software sitting on servers provided by Unisys.

Unisys provides the security layer, all of the things that organisations need for integration into their environment.

That would normally be in a private cloud or a managed service environment and then Avaya contact centre platform that has Avaya's array of technology that enable applications.

"You would have Unisys providing the underlying infrastructure in security, layers, integration and then Avaya's applications using our Oceana and Breeze application development," Chidiac explained.

Unisys' Whitlocke-Jones said that the company is having a "great experience" partnering with Avaya especially when working together to develop solutions for their customers.

On 21 August, Avaya announced a deal to work with Telstra in a five-year contract with the Australian Department of Defence for contact centre services.


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Tags contact centreAvayaunisys

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