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Optus suffers outage in Thredbo caused by rival telco

Optus suffers outage in Thredbo caused by rival telco

Customers without voice or data services for at least two days

Optus customers have experienced intermittent disruptions to voice and data services in Thredbo, which started on the morning of Monday 12 August.

An Optus spokesperson has told ARN that the issues have been a result of another telecommunications carrier.

While Optus did not name the provider, the company confirmed to ARN that it has "escalated this issue with the carrier to expedite restoration".

"Optus apologises to customers who are inconvenienced and thank them for their patience," the spokesperson added.

On Twitter, an Optus customer stated that the Optus outage only started after Telstra services were restored.

Last week, ARN first reported that Telstra consumer and business customers were experiencing an internet and telephone services outage in Thredbo.

On 8 August, Telstra said the outage was being caused by a cable damage impacting mobile services.

Telstra had advised customers via its Twitter account that the services were expected to have been restored on 9 August at 11am. However ARN understands that services were not restored until the afternoon of 9 August.

Telstra did not directly address ARN's request for comment, instead directing ARN to speak to Optus.


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