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Telstra battling outage in Thredbo

Telstra battling outage in Thredbo

Thredbo Resort's website unable to stream from snow cameras

Telstra consumer and business customers are currently experiencing an internet and telephone services outage in Thredbo.

At 7:55am, a customer posted on Twitter to report a Telstra outage in Thredbo Village, leading to the telecommunications giant to state that an outage page had a restoration time set for 9 August at 11am.

Meanwhile, Thredbo Resort's website has been unable to stream from its snow cameras and has a note on the top of the page warning customers that due to Telstra outage its eStore and Snow cams are temporarily down.


Another customer complained on Aussie Outages that there is no landline or internet in Thredbo.

Telstra informed ARN the issue was caused by cable damage which is impacting mobile services.

“We apologise to our customers for the inconvenience and can assure them we are working as quickly as possible to restore services,” a spokesperson told ARN.

The outage comes a matter of months after Telstra suffered a partial network outage which impacted some 4G voice calls, as revealed in May.

At the time, a spokesperson said that the issue was caused by technical changes made ahead of upgrades to mobile traffic control equipment in Telstra’s Exhibition Street exchange in Melbourne.

Later in May, ARN also reported that Telstra’s 3G and 4G services had been hit by network issues.

“3G and 4G Mobile voice and data services - We are aware of an issue impacting some mobile services. We apologise for the inconvenience and are working to resolve the issue as soon as possible,” Telstra said on its website on 21 May.

Meanwhile, in early February last year, a fire at one of Telstra’s exchanges in the Sydney suburb of Chatswood knocked out some of the company’s network services.

A year earlier, in February 2016, Telstra experienced a nationwide outage when one of its major mobile nodes went down. That outage saw services in Sydney, Melbourne, Brisbane, Adelaide, and Perth go down.

The company was hit by further outages in the months following, including issues affecting Victoria and Tasmania in March, and a business services outage leaving Jetstar passengers grounded in July.

The company subsequently said it would spend $250 million on network improvements following the series of outages.

Telstra has been contacted for comment.


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