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Privacy scare hits Telstra services

Privacy scare hits Telstra services

Issue caused by error in the system’s search function

Telstra has reported an issue with its help service for business customers, which resulted in the personal contact details of a small group of users being made available online.

Impacting 18 customers, Telstra identified emails about planned network interruptions which were made available to three customers who performed a specific search on the site.

The issue was caused by an error in the system’s search function, and was in relation to Telstra’s online help service for enterprise and small business customers called Your Telstra Tools.

“We regularly communicate with our customers about our planned network interruptions, including emailing them in advance,” wrote Michael Ackland, head of sales and service, via an official blog post.

“The information in the emails is similar to what you would find on a business card or website, such as names, business names, addresses, phone numbers and email addresses.

“We have begun contacting and apologising to the small number of affected customers.”

Ackland said the privacy and security of customers “remains a priority”, with Telstra keeping “vigilant” to ensure data and systems are secure.

Adding to Ackland’s blog post, a spokesman for Telstra told ARN that the business investigated the concern raised with Your Telstra Tools and responded immediately.

“We know that a search query using the word “email” returned a large number of records, these records were emails to customers notifying them of planned network interruptions,” the spokesman explained.

“There would have been multiple emails for single customers within this search. No information relating to other customers has been accessed.”



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