Regional Victorian Microsoft partner Advance Computing has rolled out a new system based on Dynamics 365 for disability services provider ConnectGV.
ConnectGV is a disability services provider in Goulburn Valley that manages six accommodation facilities, an independent living unit, day options and numerous social enterprises which provide employment for clients.
In order to provide its services, ConnectGV used to get funding from the Department of Health and Human Services, but this has changed with the introduction of the National Disability Insurance Scheme (NDIS).
The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with necessary support to live an ordinary life.
This means that ConnecGV has to create individual agreements with every individual it provides support to.
According to ConnectGV CEO Carolynne Young, this changes the model from a not-for-profit service to a more traditional business.
“We are coming from a service agreement model with the State Government that provided the luxury of payment in advance for services provided to falling in line with more traditional business practices. The system needs to be malleable enough to incorporate both the business acumen and human element of services rendered,” Young said.
“One of our aims is to be a provider of choice in the NDIS world and that’s about being able to provide families with excellent service in a timely and efficient manner. This means overhauling our systems.”
After looking for a new system Young was disappointed to find that the existing options were aged-care systems retrofitted for the disabilities sector.
In the end, Advance Computing helped ConnectGV to find a system that already existed, but allowed for modifications that suited the business.
Advance Computing, headquartered in Kyabram, and ConnectGV decided that Microsoft's Dynamics 365 was the best option.
"One of the issues with the NDIS is that the criteria is shifting fairly quickly as the government changes the requirements, so we needed something we could tailor" Advance Computing solutions director Chris Motton explained.
The system has been rolled out across client management and billing, allowing ConnectGV to collect data and outcomes from sessions for use in client case notes.
The solution is also ConnectGV’s intellectual property, meaning it can be used by other organisations that want something custom-designed for NDIS compliance.
“We’ve come up with additional information that goes into what we’re calling ‘outcome measures’ around social impact. This will give us data around activities and whether or not clients are happy with a particular program. That information will then filter through to an organisational level so changes can be made and service improved,” Motton said.
The new system is also helping clients manage the process of working with funding body – the National Disability insurance agency (NDIA) – to ensure they’re receiving their benefits.
The next step is client attendance using Cortana facial recognition for visitor and client management. ConnectGV is also looking at rolling out Dynamics across finance, marketing and point of sale.