Macquarie Telecom brings aged care provider into the digital age

Macquarie Telecom brings aged care provider into the digital age

SD-WAN technology enables Hall & Prior to leverage teleconferencing and social media for its residents

After a successful trial period, Australian aged care provider, Hall & Prior, has begun rolling out Macquarie Telecom’s SD-WAN technology, aiming to span across all its 25 sites.

The new technology deployment is a part of Hall & Prior’s effort to ramp up its digital services strategy. Residents at the aged care facility will be able to leverage teleconferencing and social media to help them stay connected.

Along with developing new audio and video conferencing services and gaining access to associated devices, the facility is also developing a new guest Wi-Fi platform to help care providers communicate more effectively, as well as trialling new services for its patients.

“We’re now moving towards a fully centralised model for voice and video services across all sites,” Hall & Prior Aged Care ICT infrastructure manager, Dan Beeston, said. "We were hesitant about doing this under our former MPLS (Multiprotocol Label Switching) technology as those networks were already constrained. However, the trials with SD-WAN have proven successful and care providers and recipients are reaping benefits from the technology."

Hall & Prior run 25 nursing homes and two home care services throughout Western Australia and New South Wales. During the past three years, the aged care facility experienced significant growth mainly through acquisitions, and soon formed part of its drive towards deploying and developing new digital services.

“We needed a platform that enabled us to deploy these services in a way that was reliable, secure and benefited our care providers and recipients,” he said.

Since the initial trial period, the facility has increased the number of sites using SD-WAN, currently rolling out the technology nationally with 80 per cent of its sites already on-board, with the remaining 10 per cent under way and rest are on hold pending the availability of the National Broadband Network (NBN).

Since deploying Macquarie’s SD-WAN technology, the facility has managed to reduce the time its engineers spent dealing with troubled sites, which then led to better care provider engagement, less work over the weekend and overtime; and more time devoted to strategic projects.

“Hall & Prior is in a competitive industry and contingent to economic conditions and other factors outside of their control,” Macquarie Telecom group executive, Luke Clifton, said. “The organisation knows that modern communicative technology is a must for its business, but also to ensure its care recipients receive the best care and reduce the risk of social isolation.”

The latest deal comes on the back of Macquarie's largest SD-WAN project win with childcare centre operator, G8 Education in February

There are 70 education centres currently using Macquarie’s SD-WAN with plans in place to roll out the technology to all 516 centres. The project aims to improve various educational and parent communication tools.

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Tags social mediaWi-FiteleconferencingMacquarie Telecom Group

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