Melbourne-based software services provider, Primaxis, was one of 17 global partners to collect an IBM Beacon award for Outstanding Collaborative Work Solution, in relation to its interpreter management system (IMS).
Another Australian company, Tridant, picked up a geography excellence award in the Asia Pacific region.
Primaxis, which has been an IBM business partner for more than 20 years, has about 20 staff and focuses on migrations, security and software development.
Currently IMS is being used by two Victorian healthcare providers, Western Health and Northern Health. The system, which has been built for language service departments, aims to simplify the administration process for hospitals or medical centres when a interpreter is required for patients.
“Statistics currently show that 20 per cent of patients that go to a hospital, need an interpreter. Some hospitals do more than 100,000 bookings for interpreters in a year, and to manage that process, attracts a very big administration overhead and demand is increasing,” Primaxis director, Karen Hooper, revealed.
“We’re aiming to improve the administration process, so it’s more streamlined and IMS can be integrated with a hospital’s patient management system.
“Some patient management systems already have something for this, but it doesn’t work. What we’ve done is built this booking system for them, providing all the things they need to work efficiently," she said.
Primaxis is also working to integrate IMS with OnCall, which is one of the largest interpreter agencies in Australia.
“They outsource a lot of their interpreters and that whole process is currently cumbersome and very labour intensive, so we’re going to streamline that too,” she said. “We work side-by-side with our customers to understand what their work processes are, which is important.”
Hooper said it was also navigating the process of enhancing IMS with more analytics and artificial intelligence technologies and was also contemplating taking it into the international market scouting out the US, UK and Canada.
“Our clients have been really pushing us to take this into other markets because the demand is huge,” she said.
Julia Talevski travelled to IBM PartnerWorld at Think in Las Vegas as a guest of IBM.