Wholesale broadband applications and services outfit Request has appointed Getronics Australia as the sole supplier of its installation services in a three-year deal worth up to $6 million.
At the beginning of last year Getronics was awarded a support and maintenance contract by Request.
“Getronics’ understanding of our business and its national reach were major influences in our decision to expand this relationship,” Request’s general manager of customer service, Kath Miles, said.
The new arrangement will see Getronics integrating its workforce management system with the Request customer provisioning system to speed up installation processes.
“We have a service level agreement to install a DSL line in 21 days,” Miles said. “We are already running below that but want to shorten the cycle even further.”
Request said it required extra installation support to connect the growing number of business and SoHo customers signing up to its broadband network. It expected Getronics to install between 800 and 1000 new customers per month, increasing steadily during the next year.
“Growth has been significant during the last 12 months and the company [Request] is moving into the maturity phase,” Miles said.
Getronics will warehouse and stage Request DSL routers that are configured and distributed to field engineers ready for installation. It will also track stock as well as handling maintenance and repairs.