ServiceNow has named former IBM general manager for ASEAN, Mitch Young, as its new vice president and general manager for Asia Pacific and Japan (APJ).
Originally from Australia, Young had been with IBM in various roles for the past 11 years. He replaces Jimmy Fitzgerald, who has been promoted to the role of ServiceNow vice president of global services in Europe.
“Many thanks to Jimmy Fitzgerald who laid a strong foundation for ServiceNow in Asia Pacific," ServiceNow president and CEO, John Donahoe, said. "We are well positioned to continue driving customer success throughout the region.”
During his time at IBM, Young held various roles that imbued him with experience in sales management, transformational leadership and talent development.
Based in Singapore, Young will be responsible for leading ServiceNow’s business across APJ. He will continue to build the vendor's customer base, product leadership and partner ecosystem across the region.
“The addition of Mitch to the ServiceNow APJ team demonstrates our commitment to continuing growing what is our fastest-expanding region," Donahoe said. "Mitch’s extensive experience in delivering cloud solutions that meet the specific needs of customers locally, makes him the perfect fit for the role."
The software vendor said it has grown in the past seven years from having no market presence in Asia Pacific, to having a customer base that spans every major market across the region, including 15 per cent of Global 2000 companies in Asia.
“There is a great opportunity in Asia Pacific and Japan for organisations to drive their digital agenda by applying ServiceNow automation and intelligence to change the way they work,” Young said.
In March last year, ServiceNow bolstered its regional channel team with two new executive hires.The software vendor appointed Adam McCarthy as head of alliances and channels in Asia Pacific and Japan (APJ), and Brent Paterson as head of alliances and channels Australia and New Zealand (A/NZ).
The company said at the time that the hires reflected its increasing focus on the partner ecosystem regionally, and its commitment to supporting alliance and channel partners across Asia, Australia and New Zealand.