Telstra is playing partner for Riverbed Technology in a project to deploy its cloud networking solutions to more than 44 locations across Attune Hearing’s national footprint of clinics.
Attune Hearing is one of Australia’s largest independent audiology service provider, with clinics as far afield as Townsville, the Mornington Peninsula, Perth and all down the eastern seaboard.
The cloud networking solution deployed by Telstra and Riverbed combines the vendor’s SteelConnect software-defined wide area networking (SD-WAN) solution with its WAN optimisation Riverbed SteelHead offering, in a single appliance.
Telstra, as Riverbed’s deployment partner, is managing the rollout, which is part of a wider investment to modernise Attune Hearing’s infrastructure across the country.
According to Riverbed, Attune faced increased competition in recent years, as the audiology industry undergoes disruption, with several large retailers entering the market. As such, customer experience has become a major point of differentiation.
“We had been using SteelHead to improve the performance of apps across our network for years, and during that time our IT environment has evolved significantly as we’ve stretched to innovate and deliver richer experiences for our customers and staff,” Attune Hearing head of ICT, Jamie Delacey, said. “We’re adding new services, applications and locations all the time – and it was placing a strain on our existing network.
“We needed a new, modern approach that would help us continue to optimise the new traffic we were creating, but at the same time, give us greater control and the ability to flex and adapt our network to future needs,” Delacey said.
It should be noted that Attune has an internal IT team of just three people, which together have to manage the company’s 44 clinics across the country. As such, bringing new services, apps and sites online required a significant amount of time – months at times – travel and cost.
This is where the SteelHead SD upgrade comes in. Combined with SteelConnect, the new tech gives Attune Hearing a single-device solution that simplifies networking, reduces the time it takes to spin up new apps, services and locations, and accelerates the new traffic crossing the company’s hybrid environment into the cloud.
Additionally, the rollout will give Attune Hearing improved visibility across the network, providing real-time insight into how the IT environment is performing.
“All we need is an internet connection and a new site is up and running on the network,” said Delacey. “At the same time, the visibility we are getting has been a game-changer.
“From our head office in Brisbane for example, we are able to understand performance, diagnose and resolve issues and improve service levels for our staff and customers without needing to fly around the country,” he said.
Riverbed and its partner, Zero1, deployed the vendor's solutions to accelerate mission-critical applications and deliver the network performance insight required by the Queensland section of Australia’s Royal Flying Doctor Service (RFDS), in August.
The Riverbed solution combined Riverbed SteelHead and Riverbed SteelCentral, forming the foundation for the RFDS’ transition to a cloud-first IT strategy, which includes an upcoming migration to Microsoft Office 365, and is driven by a goal to more effectively manage its limited IT resources.