Macquarie Telecom (ASX:MAQ) is bringing its network operation services in-house after the local company to which it had been outsourcing the services moved to offshore several roles.
The publicly-listed telco said on 1 December it would open a new network operations centre (NOC) this month in Sydney’s CBD.
The new NOC will be integrated with the company’s existing call centre in Sydney, dubbed ‘The Hub’, with the combined centres rebranded as ‘Hub+’.
The company claims the move was made to help keep at least 13 engineering jobs from being shipped offshore by the third party provider it had been outsourcing the services to.
Macquarie said it also expects the move to create additional employment opportunities for Australians across the business.
The centre will also include a new technical service desk for first-call resolution.
The newly-created internal roles that will come with the establishment of the new centre will comprise of different categories of engineers, who will work from the NOC to assess and respond to network faults and incidents and customer queries.
Macquarie said the centre would also leverage new operating support and IT management systems to improve fault detection on services, increase automation of configuration and devices in the network, and minimise service downtime or degradation.
“NOC engineers will have access to smarter tools that will drive efficiency and enable us to be more proactive with our customers,” Macquarie Telecom COO, Art Cartwright, said. “The project also links to our graduate program – young graduates will be able to receive additional training through the NOC.
“It will be like an incubator for developing more technical career paths,” he said.
In late October, it emerged that Optus was preparing to make around 170 jobs redundant after moving to outsource the functions of its network management centre (NMC) to Nokia, which is understood to also be the provider that had been handling Macquarie Telecom's outsourced network operation services.
In the Optus outsourcing move, sources indicated at the time that it was possible some of the affected jobs could go overseas, specifically to India.
The establishment of its new internal NOC comes as Macquarie Telecom Group edges towards a potential $17.9 million acquisition of cloud services provider, Bulletproof (ASX:BPF), with the telco revealing it had made an off-market bid via its Macquarie Cloud Services subsidiary to acquire all Bulletproof's ordinary shares.
"The proposal to purchase all of Bulletproof’s shares for cash is clearly compelling and offers a significant premium to the recent share price performance," Macquarie CEO, David Tudehope, said at the time. "Bulletproof has experienced a deterioration of earnings over the last 18 months."