Consumers fail to connect

Consumers fail to connect

Global Connect calling cards under fire

Industry watchdogs are warning consumers to be wary of international calling cards issued by Global Networks (Australia).

The Australian Communications and Media Authority (ACMA) and the Telecommunications Industry Ombudsman (TIO) have received multiple complaints about the calling cards. They are being sold under various names including Call Plus, Call Express, Ganga, Homeland Calling Card and Matrix Calling Card. Complaints centre around the cards failing to work and/or users not receiving the full value paid for.

According to the TIO, Global Networks has failed to react to a number of complaints. A TIO and ACMA investigation has revealed the owner of the business has left the country. The two are now concerned that future complaints may not be addressed.

Despite the problems with the cards, Global Networks cards are still being sold by retail outlets nationwide.

ARN contacted both the TIO and ACMA for further comment but neither had responded at the time of going to press.

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