Contact centre services and solutions provider, QPC, has won new managed services deals with no fewer than four local big ticket customers, including Pfizer and British American Tobacco.
QPC, which is headquartered in the UK with operations in several regions including Australia, has won four major contracts to supply a comprehensive suite of managed services to Queensland’s Gympie Regional Council and Unity Water, as well as the local operations of Pfizer and British American Tobacco.
Under the terms of the deals, QPC -- which claims a number of vendor partners, including Genesys and Oracle -- will provide the organisations with infrastructure support for the deployment of cloud-based Genesys PureCloud contact centre software as well as ongoing maintenance.
The agreements also include consulting support and regular checks to ensure that the organisations are using the technology to maximum advantage.
As part of the deals, QPC will also provide hosting for all four organisations through its partner, Comscentre, a local provider of enterprise-grade communications products and services and Cisco partner.
According to QPC, the new contracts come as all four of the organisations work to replace ageing, legacy solutions. At the same time, each of the enterprises are aiming to achieve several key objectives like response rate and customer experience benchmarks.
QPC said that the organisations’ decision to choose its PureCloud customer experience platform offering followed respective market reviews by each entity, resulting in the decision to migrate to the cloud and tap into a solution that was scalable.
“We are delighted to win these four new customer deployments operating as they do in market environments where they cannot afford to have any customer downtime. QPC’s commercial director, Peter Levine, said.
“Indeed, all these organisations are looking for reliability, security and flexibility as well as the operational efficiencies of a unified platform to improve performance.
“We look forward to working with them to ensure that their customers can be supported across any channel of their choice with experiences that are smart, fast and in the right context,” he said.