Samsung, Apple and Harvey Norman were among the most complained about companies in NSW during October, according to the latest Complaints Register tally compiled by NSW Fair Trading.
While ticket seller, Viagogo, once again topped the monthly complaints list, as it did in September and August, with NSW Fair Trading receiving 33 complaints against its name during the month, Samsung Electronics came in second, with 27 complaints.
Taking up the third and fourth positions were Apple and electronics retailer, Harvey Norman, each with 26 complaints bearing their names, as received by the NSW Government consumer watchdog.
Other tech and IT players appeared further down the October complaints list, with another electronics and homegoods retailer, The Good Guys, being the subject of 17 complaints during the month and LG Electronics with 15 complaints.
Samsung, Harvey Norman and Apple are all familiar names on the NSW Complaints Register's monthly lists, with all three being among the most complained about brands in NSW during September and August, among other months.
Viagogo was the subject of a public warning in late August, after numerous complaints relating to delayed delivery, event cancellations, heavily marked-up prices, hidden fees, and failure to provide refunds.
According to NSW Fair Trading Commissioner, Rose Webb, as Christmas approaches it is more important than ever for tech buyers and consumers in general to make informed choices when buying goods and services.
“Since the launch of the Complaints Register last year, we have had over 200,000 visits to the site,” Webb said.
Webb noted that electronics have featured heavily in the lead-up to Christmas, citing the appearance of Samsung, Apple and Harvey Norman coming in at second, third and fourth respectively.
“Empowering consumers with this information gives businesses strong incentive to improve their practices,” Webb said.
A total of 22 businesses featured in the latest Register, receiving 359 complaints between them.
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