At that growth curve where you really start to get more complex and you start to have business processes that require more sophisticated tracking, but you’re not ready to start implementing many many different applications.
Have Oracle resources allowed you to do things you couldn’t have done before?
Absolutely, it’s really been all about more: we’re going to more countries; we’re definitely getting more engineering resources to build the product; we’re attacking new verticals -- that is definitely our focus, finding true verticals or almost microverticals, more than when we were an independent company.
We’re still an independent business unit within Oracle and we’ve been able to keep a lot of the synergies we had between different parts of the organisation, so that’s allowed us not to lose any momentum and really at this point we’re gaining momentum over what we were doing when we were independent.
Can you be more specific about what you’re doing in vertical markets?
A lot of it is building on where we’ve had success. We have a program that we’ve been implementing across our company called SuiteSuccess, about building packaged editions for different types of companies. We’ve already tailored them and built in best practices.
So now a lot of our work is focusing on industries where we’re very strong, for example in midmarket retail because of our omnichannel commerce capabilities -- point of sale, ecommerce as well as all the order management to back office, all working together.
Now we’re narrowing the focus and we’ve built a specific edition for retail apparel. We’ve had enough apparel retail companies where we’ve been able to codify best practices, essentially.
And we’ve gone even narrower than that. We’ve found that we have a particular niche in campus bookstores – they start with apparel because that’s the biggest thing they sell beyond books but there’s particular differences because of the other items they sell.
So a lot of it is taking where we’ve been successful and narrowing it down rather than trying to find a new industry like going into government or something like that -- Oracle has incredible success there; that’s not something NetSuite is going to attack.
We’re going to get better and better in areas were we’ve been strong. Some of those are retail, not-for-profit, agencies and wholesale distributors.
What do you mean by agencies – can you spell that out a bit?
It’s all about project-based businesses, so when we think about agencies for example the center would be ad agencies, PR agencies.
We take our project-based capabilities -- we call it SRP, Services Resource Planning -- and take the learning from customers and we actually build extensions on top of our platform, to build specific editions. Like, there’ll be a SuiteSucess for ad agencies.
Has there been integration between Oracle and NetSuite products – and what plans do you have for integration in the future?
Oracle has a vast product portfolio and we’ve been careful not to try to boil the ocean. And so we’ve picked out some particular areas where we think we can make rapid progress. Probably the number one thing is the Oracle Planning and Budgeting Cloud Service.
We’re developing a close integration with Oracle’s PBCS. It’s an important part of running companies as they grow but it’s something that we feel is appropriately done by a specialised application.
In the wholesale distribution market, warehouse management is incredibly important and Oracle has a product they acquired called LogFire, which is a really good fit with the customers we’re going after, so we’re developing an integration there.
And then finally in the HCM realm, we have core HR capabilities we announced last April at SuiteWorld, SuitePeople, which is our core HR capability but for some of the pieces we don’t have, like talent management, we’ve been integrating with Taleo Business Edition, which again is an acquired Oracle product that really does target the size companies we’re targeting.
Those are the first three big ones but we’re building an entire team whose job it is to build integrations with Oracle products.
We have a long list of stuff we want to do, like machine learning and AI technology that Oracle at OpenWorld was talking about; also data visualisation -- we’re really excited about some of capabilities of Oracle that we can put on top of NetSuite. So it’s a pretty ling list. We’re just trying to do it methodically and not attack everything at once.
What do you see as your biggest challenges as you broaden your global reach?
Well, we start to get to countries that have some rather different statutory type things, like Brazil – they have their own very unique way of tracking commerce. China is unique itself, in many ways.
Some of these countries that presented great opportunity but present a lot of complexity were easy to brush aside when we were independent because they were going to be a long way away -- now it’s not a long way away so we really have to dig in and it’s a lot of work and a lot of research and a lot of testing with customers and doing the whole process relatively quickly because there’s a big appetite at Oracle to get us out there.
But we have to do it right. We’re the financial application of record so we need to make sure we’re covering all the use cases that customers in those countries – China, India, Brazil – need.