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Request first broadband carrier to achieve ISMS security certification

  • 06 August, 2003 16:01

·Request only national, networking provider delivering AS/NSZ 7799.2 ISMS standard broadband IP services
·Response to growing number of organisations seeking certification to AS7799.2 standard
·Certification demonstrates strongest credentials that service provider not putting customer network at risk
Request Broadband Pty Ltd (Request), has announced that it is the first Australian broadband networking provider to be certified to the AS7799.2:2003 standard in Information Security Management Systems (ISMS).</p>
<p>Organisations are increasingly adopting a standards-based Information Security Management System to comply with heightened commercial, legal and corporate governance requirements.</p>
<p>These organisations can now utilise Request’s certified broadband networking services to extend compliance over one of the most critical aspects of their information and communications infrastructure - their wide area data network.</p>
<p>On 28 July, Request was issued with the Certificate of Registration by SAI Global, the only accredited organisation in Australia able to certify organisations with respect to this increasingly important ISMS standard. The initiative took nine months to successfully complete.</p>
<p>“Request is now uniquely placed in the Australian telecommunications market as the only national, broadband IP networking provider that is able to deliver DSL and VPN services supported by compliance with the AS/NSZ 7799.2 Information Security Management Systems standard,” said Phil Sykes, Request’s CEO. “The rigorous security health check further strengthens Request’s ability to deliver outstanding value to our business customers.”</p>
<p>The ISMS addresses both the security of systems and the information stored in those systems. It outlines the content of an organisation's security policy and the management structure to support that policy. AS/NZS 7799.2:2003 certification encompasses guidance on physical, personnel and environmental security, addresses technical security of communications links and specifies how IT system access, for development and maintenance purposes, is controlled.</p>
<p>Dave Jarvis, engaged by SAI Global to undertake the certification said, “Request’s certification is based on having passed a number of thorough information security tests and having demonstrated that its technology, processes and people are secure, in accordance with the AS7799.2:2003 standard.”</p>
<p>“Request has achieved this certification because of its code of practice for information security management and the company’s specification for information security management systems,” said Ian Noble, General Manager, Request Solution Engineering and Network Operations. His division was heavily involved in the entire certification process. “The company is keen to build on the foundation of this standard to continually improve our procedures for delivery of secure and quality services,” concluded Noble.</p>
<p>Jarvis added, “Commercial and government agency environments, utilising online services as an integral part of communications and business activity, have become more sensitive over the last several years and are starting to take much greater care with whom they entrust their sensitive information management and networking needs. The consequences to an organisation could be disastrous if their sensitive data, including information on system vulnerabilities and risks, is not maintained in a secure environment.”</p>
<p>“Ultimately, this certification provides a very high level of confidence to our customers when they are outsourcing their information networking to Request. Importantly, Request’s ISMS certification strengthens our customer’s business continuity plans by assuring a high level of integrity of the network services that interconnect their distributed business sites,” said Sykes. “All our clients can be confident that Request, as an organisation, has the systems and processes in place to ensure effective information security management that is integral to the delivery of network services.</p>
<p>Request has over 10,500 business sites now connected and an estimated 80,000 end users entrusting their business data communications to delivery via the Request broadband IP network.</p>
<p>- END -
About Request
Request is an infrastructure-based broadband applications and services company delivering flexible and innovative broadband solutions to small and medium enterprises (SMEs) throughout Australia. Request’s broadband services are sold in all capital cities and major regional centres through over 160 Request Service Providers.</p>
<p>Delivering on the need for multi-site customer networking Request's Next Generation broadband IP network architecture specifically supports business evolution to high performance IP-centric internet and e-business applications. Core products include RequestVPN, RequestXpress and RequestSoHo.</p>
<p>In choosing Request, companies are able to quickly and cost effectively establish high-speed internet access, private networks between multiple office locations, voice over IP, video over IP, remote access to corporate networks over the same broadband link without the need for additional infrastructure.</p>
<p>Request was the first carrier in Australia to receive the AS/NSZ 7799.2:2003 accreditation for Information Security Management Systems (ISMS). Establishment and implementation of security procedures under the AS/NSZ 7799.2:2003 reflects Request’s dedication to adopting best practice with regard to business risk management.</p>
<p>In March 2003, Request was awarded the 2003 ATUG Industry award for Best Communications Solution - SME for its RequestVPN solution. March 2002 saw Request awarded Carrier of the Year at the annual ATUG industry awards for offering a reliable business-grade broadband network with a 99.9% SLA. October 2001 saw Request being awarded the PC Authority Labs Award for Top Business Broadband for its DSL business offerings.</p>
<p>Request investors include, among others, Telecom Venture Group (TVG) and Pilbara Mines. For more information on Request, visit</p>
<p>Issued by Rivers of Communication
On behalf of Request</p>
<p>Media enquiries
Phil Sykes, CEO, Request, tel: +61 3 8628 2700 / 0419 979 816,
<p>Dolores Diez, Rivers of Communication, tel: +61 3 9572 4552 / 0417 330 881,

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