Vodafone has signed a multi-year deal with machine data analysis platform provider Splunk, which it will use to crunch and correlate operations and network performance data.
The platform has been used by the telco since 2012, to analyse log-on times for customer care agents, the speed of credit checks and to ensure mobile number porting performance is at optimal levels.
The new enterprise software and services agreement allows Vodafone to expand its use of the platform to “strengthen operations, network visibility and reporting” and “investigate and resolve customer-facing and back-end issues”, Splunk told Computerworld Australia.
The telco’s use of the platform has already been used to help automate a number of processes, Splunk said.
“Splunk is helping us fine-tune our operations as we continue our focus on putting the customer at the heart of all we do,” said Dan Lloyd, chief strategy officer and corporate affairs director, Vodafone Australia.
“Its diagnostics and analytics capabilities also help our internal teams undercover issues that may hinder performance or impact customers to maintain a level of performance we’re proud of," Lloyd added.
Splunk opened offices in Sydney and Melbourne last year, to house a rapidly expanding sales team.
It counts the likes of Atlassian, Vanderlande, Monash University, Austrade and CSIRO among its Australian customers.
“Leading C-suite executives, like those at Vodafone Australia, understand that machine data is a potential gold mine of information," Splunk A/NZ area vice president Simon Eid said. "This helps companies to deliver better, more tailored services that make happier customers and ultimately drive stronger revenues."
"Vodafone Australia has demonstrated to Australia’s enterprises how machine data can help solve a multitude of business challenges and create opportunities.
"Vodafone’s success story also demonstrates that by listening to machine data, organisations are turning analytics into strategic business insights, which in turn help them gain competitive advantage in a very crowded marketplace."
In August, Vodafone announced it was gearing up for the “imminent” launch of an internal National Broadband Network pilot ahead of a broader roll out of NBN services.