Sydney-headquartered Tigerspike has won a $6.1 million contract to enhance and support two Opal mobile applications for Transport for NSW.
The specialised enterprise mobility company was selected for a two-year period, until August 2019. The contract will see Tigerspike provide development and support services for Opal Travel and Opal Revenue Protection.
“Transport for NSW went to tender for a contract to continue to deliver two of our most important apps,” a Transport for NSW spokesperson told ARN. “We are constantly evaluating and improving technology to enhance the customer experience."
Opal Travel is a free app used daily by 54,000 customers. It allows users to plan their trips, top up their Opal travel cards, estimate fares and subscribe to personalised travel alerts.
“The Opal Revenue Protection app is used by transport officers to ensure fare compliance on the public transport network through spot checks of Opal cards,” the spokesperson said.
The contract will ensure that the applications are up to date and compatible with the latest iOS and Android versions, as well as, with new devices as they are launched.
“Through a competitive tender process, Tigerspike demonstrated that, based on their experience, capability and capacity, they are well-placed to help ensure the continued success of these vital apps,” the spokesperson told ARN.
Transport for NSW current contracts for the apps were coming up for renewal and the department went to market for mobile application development and implementation to support the product roadmap.
The application development includes the ability to integrate to the Opal backend system. The department was also looking for a company able to provide mobile application support and maintenance services.
The evaluation criteria evaluated the providers’ organisational strategic and financial capability, demonstrated ability to perform the services, project management approach and ability to perform the services by the milestones, resource capability and availability and price.
Tigerspike was founded in Sydney in 2003 by Luke Janssen, Oliver Palmer and Dean Jezard. The company has nine offices across the globe with two in Australia, two in the US, one in the UK, Poland, United Arab Emirates, Singapore and Japan.
In July 2017, Tigerspike was acquired by Concentrix, a US-headquartered business services company and a subsidiary of Synnex Corporation.
Tigerspike was one of the Salesforce partners selected by the NSW Department of Family and Community Services (FACS) for the $100 million replacement of the NSW child protection ChildStory system.