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NBN customers in NSW hit by major outage

NBN customers in NSW hit by major outage

Internet-related problems started to be reported around 9AM today

National Broadband Network (NBN) customers in regional New South Wales have been hit by a major network outage that could be affecting services from a number of internet service providers (ISPs).

According to Telstra's twitter account, the telco received a report that "some NBN customers in NSW may be having trouble connecting".

Customers from several locations reported having issues including customers from Orange, Blacktown and Brookvale.

On Twitter, the telco said it was "working quickly" to solve the problem.

Aussie Outages, a website powered by a software called Downdetector, which selects and displays tweets related to network problems, registered a peak of complaints regarding Telstra's internet services at 9AM this morning, registering a total of 240 reports around Australia.

“Some nbn customers in NSW may be having trouble connecting to a voice or data service," a Telstra spokesperson told ARN. "We apologise for the inconvenience. Services are now being progressively restored as quickly as possible.”

The company behind the NBN, nbn, confirmed with ARN that it had experienced an outage on the NBN fixed wireless network in Summer Hill Creek, Manildra, March, Nashdale, Orange West and Windera, impacting several hundred services.

"A field technician has been deployed to the site to further investigate and resolve the issue as a matter of priority. We believe this outage started about 10 am this morning," the spokesperson told ARN.

nbn said it anticipates the problem to be fixed by 3PM.

Although nbn said the issues were largely regional, it is understood that NBN customers in metropolitan areas such as Sydney were also having connection difficulties.

In May, a "major" telco failure was behind the system outage that left some of Australia’s busiest airports resorting to manual processing of travellers.

Two of Australia’s largest and busiest airports, Sydney and Melbourne, took to social media to warn travellers of check-in delays due to the system issue.

System outages have also affected the operation of some Microsoft Office 365 services, including Outlook on certain browsers in May.

Fujitsu Australia also ran into trouble in August when a storage array in its Homebush data centre became unavailable, with services to some customers affected by the outage.


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