Software, digital solutions and outsourcing services provider, Civica, has signed a deal worth around $200 million with the Victorian Government to support the administration of the state’s new fines system and its plan to improve its service delivery.
The contract, which was signed with the state’s Department of Justice and Regulation, has been awarded for an initial five-year period. The Victorian Government settled on Civica following an open tender process.
The new deal follows a previous software contract awarded to the company by the Victorian Government in 2016.
This contract sees Civica engaged to support the administration of the state’s fines system, including the operation of the Department’s contact centre, operational support and outbound correspondence services.
The new partnership will support the management and operations of the Victorian Infringement and Enforcement Warrants (“VIEW”) system separately awarded to Civica last year.
With the new contract win, Civica will undertake a major recruitment of existing employees to support the introduction of the Fines Reform Act and the state’s new VIEW system. The operation will continue to be based in Melbourne.
“This contract represents a milestone for Civica globally and for our Australian business in particular,” Civica A/NZ managing director, Richard Fiddis, said.
According to Civica’s outsourcing division executive director, Gary Bell, the new deal is the company’s first business process services contract in Australia and its largest contract win to date.
“Our team is skilled at implementing digital technology alongside specialist transformation expertise to deliver an improved service at scale, and we look forward to bringing on board a large number of people and welcoming them to the Civica family with a real focus on delivering for the State,” Bell said.
The new contract comes less than two months after the firm signed a $6.3 million deal with the Lake Macquarie City Council in NSW to switch out its old IT system, which included the Oracle eBusiness Suite and other local Government and tailored applications.
Under that deal, Civica deployed its local government software, Authority 7, to help the council run complex business applications.
It was revealed in late July that the company, which is headquartered in the United Kingdom, had been acquired by investment management firm, Partner Group, in a deal worth £1 billion ($1.64 billion).
While the deal saw a wholesale ownership shift for Civica, the company’s CEO maintained that it would be business as usual for its 3,700-strong workforce and thousands of customers around the world.