Jetstar flights faced a string of delays across Australia on Thursday evening, following a system outage originating from Sydney Airport.
Impacting multiple flights nationwide, the computer glitch prevented passengers from boarding until the system was restored, creating crowds of frustration throughout departure terminals.
“There were no cancellations, but a handful of flights were delayed – the maximum delay being 60 minutes,” a Jetstar spokesperson told Daily Mail Australia.
“While the systems have since come back online and flights have resumed, we are working with our vendors to ascertain the cause of the disruption. We apologise to our customers and thank them for their patience.”
The system failure follows a similar outage in February for the budget airline, which also left hundreds of customers stranded in queues across the country.
Occurring during the peak morning travel time on this instance, the glitch again prevented staff from checking in passengers, prompting the use of manual processes to speed up proceedings.
While parent company Qantas wasn’t impacted during the most recent computer error, the airline’s booking services also went down on 28 June, following an outage on the Amadeus software platform used by the company.
As reported by ARN, Qantas was one of multiple airlines worldwide experiencing issues with the Amadeus booking system, which is a third party IT system used by airlines globally.
The intermittent outages experienced by customers were due to a hardware issue on that occasion, with Qantas insisting that they were “unrelated to the [Petya] ransomware attack” that impacted other companies.
Continuing the computer breakdown trend in Australia during 2017, another "major" telco failure was behind a system outage that left some of the country’s busiest airports resorting to manual processing of travellers in late May.
As reported by ARN sister publication, Computerworld, trouble struck early on 22 May, when a number of Australian airports began experiencing delays due to an outage of the system that provides Advance Passenger Processing (APP).
The APP system, used globally, is designed to track the entry and exit of travellers and airline crew, and is aimed at making sure people without proper authority to travel to or from Australia do not board a flight or a cruise ship.
Two of Australia’s largest and busiest airports, Sydney and Melbourne were impacted by check-in delays due to the system issue.