Services Briefs: Eos, BI

Services Briefs: Eos, BI

Eos wins IBM gong

Brisbane-based Eos Solutions has been awarded the IBM Software Group Midmarket Leadership Award at the vendor’s international PartnerWorld conference in New Orleans. Eos was selected ahead of five other finalists from around the world after surpassing sales targets, proactively generating demand and setting high standards of customer satisfaction. The award recognises sales and customers service standards in the SME market. Eos managing director, Annette Henry, said it was a tremendous achievement for a company with 24 staff to win global recognition and attributed the award to a continued focus on core business and customer support together with careful management of growth into new solution areas.

BI tops ROI report

As IT managers consider which technologies to invest in this year, they should exercise caution with supply chain and customer relationship management (CRM) projects but expect high yields from business intelligence (BI) efforts. That’s the upshot of a new report due from Nucleus Research on the best and worst IT return on investment areas for 2003. Vice-president of research at Nucleus Research, Rebecca Wettemann suggested two rules of thumb when approaching CRM projects: never spend more than twice on consulting what you’ve paid for the software and be sure to achieve project deliverables within six months.

Business software sales rise

Business software bounced back from a slow December to record a unit sales rise of 36 per cent and market value increase of 41 per cent in January, according to Inform figures. Financial software led the recovery, showing a 43 per cent jump from the previous month with market leaders MYOB and Quicken accounting for 81 per cent of sales in the segment. Anti-virus and security software rose by a third and was attributed to the low price of older products.

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