IBM will voluntarily recall about 9522 monitors sold in Australia that have the potential to catch fire due to a faulty component on the monitor’s circuit board.
The 15" IBM G51 CRT (cathode-ray tube) monitor and the 15" G51t touch-screen CRT monitors assembled in between June 1997 and September 1997 are affected by the recall. Users can check the rear information labels of their G51 monitors for the model numbers 6541-02N, 6541-02E, or 6541-02S and those dates of manufacture to determine if they should stop using the monitor.
The model numbers of recalled G51t monitors are 6541-Q0N, 6541-Q0E, or 6541-Q0S, but the vendor is urging all users of G51t monitors to contact IBM.
“They should call us,” said an IBM spokesperson. “We have a step-by-step process to guide them through identification and to return the product for repair.”
A component on the monitor's circuit board could overheat under certain conditions and produce smoke, creating a potential fire hazard, IBM said.
The company has received five reports worldwide of problems involving smoke or fire with the monitors, but no injuries have been reported.
The monitors were manufactured by Lite-On, which will conduct repairs and carry the cost, the spokesperson said.
A total of 117,000 monitors that might have included the bad component were sold worldwide.
“Most of these products have been sold through the channel – predominantly retailers,” the IBM spokesperson said. “We will be contacting them within the next week.”
IBM has also set up a special hotline to handle repairs of the products. Resellers should call 131 426.