Gold Coast-based cloud-focused managed services provider, Gold Coast IT Support (GCITS), has stood out from a global pack of partners after winning Ingram Micro's 2017 Cloud Partner Marketplace Award for the Asia-Pacific region.
The awards were handed out during the eighth annual Ingram Micro Cloud Summit in Phoenix, Arizona.
The annual awards shine a spotlight on Ingram Micro channel partners worldwide that have exhibited a “high level of innovation, advocacy, performance and sales success” with Ingram Micro and the Ingram Micro Cloud Marketplace.
Ingram Micro global cloud executive vice-president, Nimesh Davé, said the partners that won, including GCITS, all demonstrated the ability to help end users transform digitally using cloud technologies.
"All of these channel partners have been recognised for their ability to achieve performance excellence, whether through sales achievements, service delivery or innovation, in a rapidly changing and challenging marketplace. They should be proud of their outstanding achievements," he said.
Specifically, as a key Ingram Micro Cloud partner, GCITS won the award after leveraging Microsoft's CSP program to build its own intellectual property (IP) as well as the Tourism in the Cloud solution, which resulted in the company picking up 28 new customers in just three months.
GCITS partner, Elliot Munro, told ARN the win came as a surprise for the company, with the number of customer wins it brought in putting it over the edge.
“We are over the moon," Munro said.
“We put everything that we do through Ingram Micro, so for us, it’s really handy have just that one distributor that we deal with. We put all of our customers on the same platform and we primarily deal with very small businesses, so it’s not uncommon for us to sign up three or four customers a week,” he said.
Most of these customers fall under the finance, professional services, real estate, and medical verticals, which are the four main markets the company focuses on. They include: Gold Coast Melanoma Clinic, Southern Gold Coast Realty, Coord, First National, and Northern Air Services, amongst others.
“They’re mostly standard Office 365 rollouts – so we did email migration for then, some Office 365 training, and we also do some work in Power BI that we provide as a package for our Tourism in the Cloud customers,” he told ARN.
Tourism in the Cloud is a Power BI solution that connects into customers’ booking and accounting systems and provides them with an up-to-date visualisation of business performance. The solution involves Office 365 Managed IT Support and Power BI data connectors.
Munro founded the company alongside his brothers, James Munro and Blair Munro, who also serve as partners at GCITS. The company currently employs seven staff and has been operating as GCITS since May 2015.
Prior to this, the Munros worked separately under a company called Ozbizweb Group, which was a Microsoft partner since 2002.
The company primarily works with Microsoft Office 365 and Microsoft Azure on CSP. Some of its other vendor partners include ESET, Veeam, ConnectWise, LabTech and Dropbox.
Going forward, Munro said that GCITS aims to move all of its clients onto Office 365 via CSP, where they are all standardised on the same Veeam back-up solution, licensed under Ingram Micro.
“We want to have the same, consistent set of services that we provide to each customer and want to provide that at scale to the rest of our customers. We also are focusing more on the higher-end Office 365 plans for when PSTN (public switched telephone network) calling is available in Australia,” he added.
The company also was awarded with a Microsoft Partner excellence in small and mid-market cloud solutions award in 2015, when it was trading under the entity of Ozbizweb Group. It was also a finalist for the same award the following year.