Ingram Micro has strengthened its Trend Micro offering in Australia, through increased service and support options for its channel partners.
Having distributed the vendor’s portfolio for over a decade locally, the distributor has already has an established security team in place, consisting of licensing specialists, vendor managers and business development managers.
In addition to this, Ingram Micro has now released additional services and support via its professional services portfolio, spanning security status reports, configuration reviews and break fix supports, covering both email and phone.
Specifically, the distributor will now offer professional services days, health checks of crucial systems alongside 24x7 support for the channel across the country.
“We have enjoyed a long and trusted relationship with Trend Micro and its Channel in Australia,” Ingram Micro general manager of cloud and software services, Lee Welch, said.
“With the addition of dedicated security specialists and our professional services offerings we are now helping partners more than ever to break into one of the fastest growing and exciting segments of the market.
“Only Ingram Micro has the ability to deliver vendor best practice models to the channel, making it easy for them to extend their overall services capabilities.”
In conjunction with adding new service options, Welch said the distributor is continuing to recruit security specialists across technical, sales and services backgrounds.
“Ingram Micro’s Professional Services portfolio means we can assist small to mid-size SMB partners through to larger system integrators capture new business by providing their end-customers an affordable, scalable and complete business solutions, all while making doing business easier for our partners,” Welch added.
Ingram Micro’s move comes at a time of increased security investment both locally and globally, with spending expected to surpass $US100 billion by 2020.
Recent IDC findings forecast worldwide revenues for security-related hardware, software, and services will grow from $US73.7 billion in 2016 to $US101.6 billion in 2020, representing a 8.3 per cent increase.
“Today's security climate is such that enterprises fear becoming victims of the next major cyberattack or cyber extortion,” IDC program vice president of security products, Sean Pike, added.
“As a result, security has become heavily scrutinised by boards of directors demanding that security budgets are used wisely and solutions operate at peak efficiency.”
From a partner perspective, the industries making the largest investments in security solutions during the year ahead will be banking ($US8.6 billion), followed by discrete manufacturing, federal/central government, and process manufacturing.
According to IDC, these four industries will deliver 37 per cent of worldwide security revenues during the next 12 months, and will remain the largest industries in terms of total spending until 2020.
In addition, the industries that will see the fastest growth in security investments will be healthcare (10.3 per cent), followed by telecommunications, utilities, state/local government, and securities and investment services.