Optus Business has forged a new five-year deal with Australian aged care and community service provider, Uniting.
The announcement follows Optus Business’ recent five-year, $75 million deal with Flight Centre Travel Group and a $20 million managed services contract with Townsville City Council.
This agreement will see Optus Business deliver fixed voice, mobile, Unified Communications-as-a-Service (UCaaS) and data network services to support Uniting in better connecting and serving its customers.
The new agreement will also see Optus as Uniting’s primary ICT supplier, unifying the technology underpinning its corporate offices, aged care facilities, independent living units, and childcare and community centres.
Specifically, it will support Uniting over the next five years in the use of point-of-care technology, managing its mobile fleet of 2400 devices in addition to implementing a Wide Area Network (WAN) solution for its 220 sites across New South Wales and the Australian Capital Territory.
As Optus spokesperson told ARN that the financial terms of this deal are confidential, however, the new deal represents growth of the company's relationship and services delivery with Uniting, which previously included a portion of its mobility requirements.
"We are expanding this to include fixed voice, data, UCaaS and VCaaS in addition to the balance of its mobility services. We are working with Uniting to deliver these services over the next 12 months," the spokesperson said.
The deal follows a series of joint workshops in Optus ThinkSpace, an facility where organisations can work through key strategic priorities. Uniting engaged Optus ThinkSpace to drive its service delivery.
“Today’s announcement demonstrates how Optus ThinkSpace is helping customers identify business insights and pressure points, create innovative solutions and then see these delivered," Optus Business managing director, John Paitaridis, said.
“In the case of Uniting, they are transforming their service delivery model to not only improve employee productivity but also increase their value to customers,” he said.
He added that Optus Business is proud to support Uniting’s innovative digital strategy, helping it become data-led and moving Uniting to cloud-based offerings so it can be more “agile in delivering more effective services” to its existing and future customers.
“Businesses that succeed in the future will be those driven by a desire to deliver superior customer experiences. Today’s announcement highlights how focused organisations such as Uniting are transforming to better anticipate ever-evolving customer needs,” he said.
Uniting director of people and systems, Jill Reich, said having consolidated its businesses and activities under the Uniting brand, it wanted to simplify the customer journey experience.
“With Australia’s population ageing, we need to future-proof our infrastructure for the coming decades in order to overcome the inevitable challenges associated with people living longer.
“Through the partnership with Optus, we will streamline our back-office systems and databases, enabling Uniting to overlay analytics and leverage business intelligence to better forecast and deliver on our customer’s future needs; helping them live better for longer.” Reich added.