SMS takes on UK’s Knight in Salesforce push

SMS takes on UK’s Knight in Salesforce push

Salesforce UK's Lee-anne Knight set to step into new role in March

Salesforce UK's Lee-anne Knight

Salesforce UK's Lee-anne Knight

SMS Management & Technology (ASX:SMX) has tapped UK-based Salesforce strategic innovation senior director, Lee-anne Knight, as the next solutions director for its Salesforce business group.

The publicly-listed IT advisory, technology solutions, and managed services provider announced the appointment on January 31, with Knight set to step into the new role in March.

“Our Salesforce Business Group represents a major part of our on-going business strategy,” SMS CEO, Rick Rostolis, said. “We are very pleased that Lee-anne has made the decision to join us and lead that team. She brings a wealth of knowledge of the market and of Salesforce solutions.”

SMS is a platinum Salesforce partner, and employs a large number of certified Salesforce consultants across Australia, and has undertaken a number of Salesforce-enabled projects across the education, financial services and government sectors.

Knight hopes to help SMS boost the company’s Salesforce-related work and capabilities when she touches down in Australia to take on the new role.

"With a great portfolio of Salesforce success on which to build, a strong end-to-end consulting and Salesforce team and Design Thinking capability - SMS has a potent mix of skill and knowledge to help our customers create and deliver innovative and game changing solutions,” Knight said.

“I'm excited to take on this new opportunity, and can't wait to leverage the unique capabilities of SMS to drive innovation and lead and grow our team in expanding our Salesforce enabled projects and partnerships," she said.

According to SMS, Knight has more than 25 years of technology experience across customer relationship management (CRM) software, consulting, program delivery, innovation and change management within the financial services, retail, consumer goods and high tech industries.

In her role as senior director, strategic innovation at Salesforce UK, she has been tasked with fostering innovation, transformation and disruption at key customers.

Knight has worked at Salesforce for more than seven years. During this time, she held roles in the Europe, the Middle East and Africa (EMEA), and Asia-Pacific regions.

Prior to her role as Salesforce’s senior director of strategic innovation, Knight was part of the cloud-based CRM vendor’s strategic services group, and was responsible for defining and delivering key customer programs.

The appointment comes at the beginning of what SMS hopes will be a “reset year” for its financial fortunes, following a tough 2016 – a year that saw the company take an earnings hit.

“The last year has been very difficult for SMS Management & Technology. Our 2016 results were extremely disappointing and well below expectations,” the company’s chairman, Derek Young, told shareholders in November last year.

Structural changes, cancelled contracts, and failed investments were among the forces behind the 45 per cent decline in pre-tax earnings (EBITDA) the company reported for the financial year ending 2016.

The company’s share price stood at $1.36 at the time of writing.

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Tags crmsalesforcesms management and technologyDerek YoungRick RostolisLee-ann Knight


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