Australian e-commerce specialist, UltraServe, has promoted Vishnu Roy to fill the new role of vice president, operations, to support the delivery services to meet local and international demand.
The promotion follows the opening of the company's first US office in Chicago in November 2015 after a surge in demand for the AWS and SAP partner's services - driven, in part, by the growing international recognition of its work in deploying, supporting, and hosting e-commerce platforms in the cloud.
In the newly created role, Roy will focus on managing senior project engineers, the service desk, and operations across the business, both in Australia and internationally.
Roy joined UltraServe in March 2015 as a project manager, after working for the better part of five years at Dimension Data in various roles spanning project management and professional services management.
Before Dimension Data, Roy spent nine years at IBM, initially as a project coordinator before becoming a service delivery manager.
According to UltraServe chief executive, Matthew Hyland, Roy’s career at both Dimension Data and IBM will equip him in the new endeavour.
“He is very professional, gets things done and has a lot of experience with managing and leading teams,” he said.
“UltraServe is growing strongly so we need someone with the experience and expertise to manage bigger and more complex projects. Our project portfolio increasingly supports mission-critical projects for large enterprise customers which have higher expectations, so require more management.”
“Vish [Roy] is the right person for that role. He is great at driving outcomes. During the six months since I became CEO, I’ve seen Vish stand out as he performs at that top level,” Hyland said.