Optus Business has won a five-year managed services contract to boost the Townsville City Council’s communication and business capabilities.
The $20 million deal will see Optus transform the way the council runs internally as well as provide digital service channels for the community.
Townsville Mayor, Jenny Hill, said the partnership was an important step in ensuring council was at the forefront of the push to use technology to provide a more efficient and cost-effective service to the community.
“The scope of the contract includes basics such as telecommunication services and software deployment for our staff but it also includes things like improved connectivity to sites including our water and wastewater treatment facilities so that these can be better managed remotely, particularly in times of extreme weather events.
“We know that ratepayers expect more and better access to Council using mobile and web services.
"This partnership will provide us with the services needed to take full advantage of mobile solutions and cloud systems, while offering better digital services to residents."
Townsville City Council CEO, Adele Young, said the partnership would also allow council to improve internal efficiencies and effectiveness through "cheaper and easier communication systems".
“Our decision to partner with Optus aligns with the direction set out through the recent Nous Report to simplify operations and provide a higher performing and more productive service for our community,” she said.
As part of the contract, Optus will also enhance digital security to access the internet.
“Through significant infrastructure investment we will support Council operations with greater real time flexibility, mobility and resilience enabled through Optus’ next generation of mobile, cloud, security and managed services,” Optus Business managing director, John Paitaridis, added.
"Smart Cities are the cities of the future. We look forward to working strategically with Townsville City Council to design and integrate connectivity, data and analytics, sensor networks and smartphone applications to transform Townsville."
The deal follows Optus’ planned $5 million investment to further improve mobile phone coverage across the Townsville region over the next two years and a further $6 million to improve services along the Flinders Highway.