UXC Oxygen and SAP have partnered up to develop the enterprise software giant’s Hybris customer engagement and commerce solution for the public sector in Australia and New Zealand.
The move, which is likely to see both companies further tap into the lucrative government market in the local region, comes off the back of the general release of SAP’s citizen engagement offering, aimed to work with SAP Hybris to help government organisations deliver omnichannel services.
The new solution is designed to pull multiple public sector service delivery activities into a single, unified user interface that gives end-users the ability navigate across all content through one single user interface, residing in users’ persona accounts.
It is aimed for use industry subsectors such as civic services, social services, tax and revenue management, and grantor requests.
Under the terms of the new partnership, local systems integrator, UXC Oxygen – a long-time SAP consulting and services partner in Australia and New Zealand – will play a hand in developing the software vendor’s new solution for the public sector in the local region.
“This is a step change opportunity for public service organisations to ignite citizen engagement,” said UXC Oxygen director, Stuart Dickinson.
“Around the world, governments are moving from a high-touch service delivery models to one where citizens can access information and execute core processes via any device or channel themselves.
“The SAP Hybris citizen engagement accelerator will provide these agencies with a platform to speed up the delivery and improve the effectiveness of citizen self-service."
Certainly, this is something the Australian government has been working towards, with the development of the myGov web portal, which brings together several public services under a single platform.
The public sector-focused partnership comes as SAP names Sydney as home to its first data centre in the Asia Pacific and Japan (APJ) region.
The SAP Hybris Sydney data centre, opened in Sydney addresses demand for locally hosted cloud-based solutions, forms part of SAP’s global strategy to provide full security and regional data compliance to all of its customers around the world.
“SAP Hybris has a commitment to build on our investment and technology partnerships here and across the APJ region," said SAP Hybris A/NZ head of business, Stuart O’Neill.
"The new service addresses the requirements of many Australian organisations eager to move to the cloud to innovate, create, deploy and host services in a single location."
The datacentre hosts SAP Hybris Commerce, Cloud Edition, with plans to introduce other cloud products, including SAP Hybris-as-a-Service, SAP Hybris Engagement Center, SAP Hybris Cloud for Customer, and SAP Hybris Marketing.