Civica wins $103 million Victorian govt contract

Civica wins $103 million Victorian govt contract

Builds customised system for Department of Justice to improve infringement management.

Software applications provider, Civica, has secured a $103.6 million contract with the Victorian government.

The contract will see the vendor replace the government’s legacy system with a custom-built infringements management system named VIEW.

Civica International managing director, Richard Fiddis, said the VIEW system enables the “functional and flexible” operation of victim compensation orders, warrants, judgement debts and the collection of fines.

“Technology has a significant role to play in transforming state services and we’re delighted to have been selected by the State of Victoria to support its transformation agenda in the area of infringement management,” Fiddis said.

“As a local IT provider with strong global backing and experience, we look forward to delivering a highly functional solution which encapsulates global best practice.”

Under the contract, Civica will offer ongoing support for the VIEW system for eight years.

The VIEW system was also built to nurture self-service citizen engagement and support the introduction of the Fines Reform Act 2014, aimed at centralising the management process of citizens' outstanding fines.

The state government used to handle accrual matters through various agencies, leading to a complex, disparate management approach and costing the government $110 million a year in missed revenue.

In March 2015, a report surfaced, confirming the department was forced to call its infringement management and enforcement system (IMES) project quits, after the vendor, Tenix Solutions, dumped the deal - it won the original tender in 2007.

The report detailed a harsh review of public sector IT projects, handed down by acting auditor-general, Peter Frost, who said the government had been forced to write off $60 million as a result of the ordeal.

It also revealed that Tenix won the deal only after the vendor submitted the lowest bid and within six months, the vendor required deadline extensions after underestimating the project cost and intricacy.

Both parties have since reached a settlement following the contract's termination.

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Tags civicaDepartment of Justice and Attorney-GeneralTenix SolutionsVictoria government

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