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Acer guarantees 100% perfect LCD screens

  • 15 January, 2004 14:33

<p>Acer guarantees 100% perfect LCD screens</p>
<p>· Acer PixelPerfect Guarantee for Notebooks and LCD Monitors
· Only global IT vendor to provide PixelPerfect Guarantee</p>
<p>Sydney, 15 January 2004 –Acer Computer Australia, Australia’s number three PC vendor and the fastest growing PC brand*, has again set the quality benchmark with the launch of the Acer ‘PixelPerfect’ Guarantee. Acer is the first global IT vendor in the Australian market to offer a ‘PixelPerfect’ Guarantee across the entire range of notebooks and LCD monitors.</p>
<p>“Acer is establishing a clear industry standard – only perfect will do,” said Raymond Vardanega, Acer Marketing Director. “Each LCD screen manufacturers and notebook makers set their own standards of up to 9 imperfect pixels before they will replace a notebook or LCD monitor. Many customers are unaware of this at time of purchase.”</p>
<p>“With Acer’s new PixelPerfect Guarantee, 100 percent of notebooks and LCD monitors are tested for imperfect pixels before delivery. If a customer still receives a LCD monitor or notebook with an imperfect pixel, it will be replaced under Acer’s 2-Hour Commitment Warranty Express service for notebooks or Acer’s Instant Exchange Warranty for LCD monitors,” continued Mr. Vardanega.</p>
<p>A pixel is composed of three dots in the primary colours of red, green and blue. On a standard 15” Panel there are 786,432 pixels and 2,359.296 coloured dots. On a 17” LCD there are almost 4 million coloured dots. An imperfect pixel is defined if either a coloured dot is always ON (a bright pixel on a dark background) or always OFF (a dark pixel on a bright background).
Four years after its introduction, Acer continues to be the only PC vendor in Australia to provide its customers with a 2-hour ‘Commitment’ Warranty Express Service on notebooks, with 99% of all TravelMate notebooks taken to an Acer Repair Centre serviced in two hours or less.</p>
<p>“The PixelPerfect Guarantee, 2-hour ‘Commitment’ Warranty Express Service and Instant Exchange Warranty reinforces Acer’s promise to care for our customers long after their initial purchase, providing them with a hassle free user experience,” said Mr. Vardanega. “No other IT vendor can match Acer’s overall level of service – not Toshiba, Dell, HP or IBM.”</p>
<p>The Acer PixelPerfect Guarantee is valid for one year after purchase on Acer’s range of TravelMate notebooks, tablet PCs, Aspire desknotes and LCD monitors effective 19 January 2004.</p>
<p>-ends-</p>
<p>About Acer 2 Hour Warranty Express Service
Acer's unique 2 Hour Warranty Express Service comes standard with any Acer notebook purchased. This Australia-wide service guarantees that all Acer notebooks within the warranty period are repaired within 2 hours, upon delivery. In the event that the notebook cannot be repaired within 2 business hours, we will provide customers with a courtesy notebook until the repair is completed. The current program has been running successfully since its introduction, with completed repairs running at a 99% success hit rate.</p>
<p>About Acer Computer Australia
Established in 1990, Acer Computer Australia has 250 employees, a head office in Sydney and sales and service offices in Melbourne, Perth, Canberra, Adelaide, Brisbane and Hobart. Uniload, an award winning build-to-order facility located in Sydney, enables Acer to efficiently deliver high-quality customised systems such as ultra powerful multimedia desktop computers, ultra portable notebooks and industry-leading servers directly to its customers.</p>
<p>In line with its commitment to the Australian market, Acer made a property investment of approximately A$15 million in Homebush Bay, where the head office building is located. These premises include a 1,200-sqm-assembly plant, which has a current capacity of 24,000 PCs per month and a 3,000-sqm-warehouse facility.</p>
<p>Acer is dedicated to being a good corporate citizen in the Australian marketplace. With this in mind, Acer established a $30M dollar Venture Capital Fund to invest in innovative Australian IT companies.</p>
<p>Acer is a world leading PC manufacturer, with a strong commitment to total customer satisfaction. Acer continues to strengthen its reputation as an industry leader by consistently delivering high-quality products and services. According to Gartner Group’s Dataquest July 2002 report*, Acer was the number three PC brand in Australia, number one in Government, number two in Education, and the fastest growing brand, recording 189% year-on-year quarterly growth for Q2, 2002.</p>
<p>Acer and the Acer logo are registered trademarks. Other product/brand names are trademarks and registered trademarks of their respective companies.</p>
<p>Media Contact
Sheree Fromholtz
Acer Computer Australia
Ph: (02) 8762 3000
E-mail: shereef@acer.com.au</p>

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