Online electronics store operator, Digital Skies Group, has been put on notice by NSW Fair Trading, with the regulator warning consumers not to deal with the company and its three online stores, Android Enjoyed, Camera Sky, and Klukker.
NSW Fair Trading said it received numerous complaints about the company’s online stores, most of which were concerned with the quality of the goods sold, the acceptance of payment without the supply of goods, the supply of goods not suitable for the Australian market, and other local consumer law breaches.
The company’s Android Enjoyed online store sells a range of electronic goods, such as smartphones, watches, computer accessories, and laptops. At the same time, its Camera Sky website specialises in cameras and related items, while the Klukkur store sells watches.
Android Enjoyed was ranked eighth in NSW Fair Trading’s list of top 20 most complained about companies for July, having received 18 complaints for the month.
The estimated total market value of consumer detriment arising from interacting with the company’s online businesses has been placed at $150,000 by the regulator.
“This company is the subject of numerous complaints, and Fair Trading has been unable to make contact with the business owner despite numerous attempts,” NSW Fair Trading Commissioner, Rod Stowe, said.
Stowe has urged anyone considering doing business with Digital Skies Group and its online stores to give the matter “serious consideration” before purchasing products or making payments.
The company, which is registered only with a PO Box address at a large shopping mall in Sydney’s Parramatta, apparently has no physical operational base in Australia.
The NSW regulator is calling on customers who have dealt with the company’s online stores, and have been left unsatisfied with their interaction, to contact NSW Fair Trading.