UXC Eclipse has bolstered Beyond Bank Australia’s Cloud capabilities through the deployment of the entire Microsoft Stack, which includes Dynamics CRM Online, Office 365, SharePoint, Dynamics Marketing and Azure Service Bus.
With implementation beginning in September 2015, the full offering will be live later this month, allowing the company to improve how it services its 200,000 plus customer base, through improved track interactions, management of workflows and security of customer information.
“The Bank needed a solution that could integrate information from the previously-siloed systems across every customer touchpoint to deliver a single view of the customer,” Beyond Bank CIO, Robert Aitken, said.
“The solution also needed to integrate with the bank’s core banking system to simplify workloads to leverage potential opportunities faster.”
Aitken said the Microsoft solution delivered by UXC Eclipse gives Beyond Bank’s 600 employees a “360-degree view of the customer,” streamlining processes so the bank can leverage opportunities to up sell and cross sell more successfully.
“This is one of the most significant projects Beyond Bank has undertaken in 10 years,” he added.
UXC Eclipse’s service offering includes applications business consulting and project management, applications development, corporate performance management, and business process management.
“This project demonstrates that financial institutions can use Cloud-based solutions to dramatically lower the cost of ownership of mission-critical systems,” UXC Eclipse CEO, Bradley Stroop, added.
“Most banking systems are legacy, on-premise solutions that include significant licensing and support costs.
"These overblown solutions were necessary in the past, but with the advent of local data centres, Beyond Bank was able to reduce its cost of ownership substantially by choosing the Microsoft Stack delivered in the Cloud by UXC Eclipse.”