Adelaide-based IT consulting business, Simply Ask Simon, has deployed ShoreTel technology for McArdle Freight.
As part of the agreement, Simply Ask Simon has rolled out ShoreTel’s Hosted Voice technology for the transport supplies and services company, enabling it with a new fully operational UC system.
Based just outside Adelaide and with four depots in regional centres in South Australia and Northern Territory, McArdle Freight operates across some of the most remote parts of the country.
The company decided on adopting ShoreTel’s technology as it traditionally relied on a traditional PABX telephone system for head office, with separate phone lines into its four branches.
However, with the majority of McArdle Freight’s team on the road or out of the office, the company has been heavily reliant on its mobile fleet and the cellular telecommunications network.
Working with Simply Ask Simon, the implementation of ShoreTel Hosted Voice gives McArdle Freight a single telephony system across its five sites and also extends the network’s reach to the company’s mobile workforce.
As part of the ShoreTel Hosted Voice package, McArdle Freight commissioned a dedicated data connection, which provides it with the service levels it needed to move the majority of its business applications and services over to the Cloud.
McArdle Freight office manager, Tamara McArdle, said in addition to the communications features with ShoreTel Hosted Voice, it delivers data connection, particularly a fast upload speed.
“That means we can operate our accounting system as a Cloud-based application, and look to move more of our applications over to the cloud. That will give our staff easier and more flexible access to the systems that run our business,” she said.
“We operate over an incredibly large area from Darwin and Adelaide – more than 3000km north to south. We have a whole fleet of drivers we need to contact all the time. With ShoreTel Hosted Voice we will be able to see each other, and use the best channel available at the time to reach someone.”
Simply Ask Simon managing director, Simon Buckingham, said ShoreTel Hosted Voice gives customers the full feature set of UC in one package.
“An increasing number of our customers are adopting flexible working practices, and the ShoreTel Hosted Voice solution supports that environment by extending the full UC feature set to remote, mobile and home-based workers.
“Just like our customers who are looking for predictability around their operating costs, as a business we operate primarily on a monthly recurring revenue model so the ShoreTel Hosted Voice pricing structure suits us perfectly,” he said.
ShoreTel Asia-Pacific vice-president, Frederic Gillant, said since launching the new service just over two months ago in Australia, the company has received “intense interest” in the solution.
“Our partners are experiencing increased customer demand for Cloud-based unified communications solutions. Several partners have now closed their first SHV deals, these contracts were all signed and delivered within two weeks of quoting,” he said.
Partners can sell ShoreTel Hosted Voice in Australia as an approved partner, an enabled partner, or a sub-agent of a ShoreTel Cloud Services distributor, Dicker Data.