Check Point Software has opened its Technical Assistance Centre (TAC) based in its new Melbourne office.
The vendor has also opened three other TAC’s across Asia Pacific to provide servicing support in the region across China, India and Japan.
The new centre will be locally staffed and aims to complement channel partners in providing support for customers of gateways and services.
Check Point regional director of systems engineering, Philip Dimitriu, said the TAC functionality did exist, but it was previously supported offshore and it looked at investing in the region to provide localised escalation support.
“Check Point continues to invest in Australia and New Zealand to maintain the highest levels of support across our broader customer and partner distribution networks,” he said. “Assuming local technical support responsibility for Check Point Software customers highlights our focus on customer satisfaction and the importance of threat prevention and security.”
In the medium term, he said it will look at hiring more staff.
"We'll also look at potentially expanding and introducing our diamond support and higher-level requirements where we'll have localised technical account managers in region as well as engineers," he said.
On top of opening TAC, Check Point has also introduced locally-based Incident Response Services and senior security analyst, Raymond Schippers, will be leading the team for the Asia Pacific region.
Dimitriu said any time a user experiences a security threat, the Incident Response Service will instantly respond with its 24/7 experts.
“Our Incident Response service also help mitigate future risks with local forensic analysis, post-incident reports and security best practice advice,” he said.