Australian Cloud contact centre provider, ipSCAPE, has partnered with telkomtelstra, a joint venture between PT. Telekomunikasi Indonesia and Telstra to continue its international expansion.
Under the agreement, telkomtelstra will resell ipSCAPE’s Cloud contact centre solution, which will be available to customers in Indonesia from early July 2016.
The partnership forms a key part of the company’s channel strategy and extends its reach into emerging markets, according to ipSCAPE executive chairman, John Palfreyman.
“We have gained a competent reseller partner through Indonesia and hope to penetrate into the growing market,” he said.
Palfreyman said based on ipSCAPE research in collaboration with IDC and Gartner, the contact centre market in Indonesia is about $137 million in 2016 and growing to $284 million by 2020.
“If we can convert a percentage of that to Cloud, then we are happy,” he said.
“The ipSCAPE platform also provides a managed service option that can support customers’ unique configuration and customisation needs."
Telstra is a significant shareholder in ipSCAPE and the two companies collaborate closely in North Asia and South East Asia.