National broadband company, nbn, has requested all Australians with medical alarms or devices to sign up to its national Medical Alarm Register. The information on the register helps identify households with medical alarms and where support may be needed to help minimise a break in service.
It has also encouraged individuals to speak to their device or retail provider about their current medical alarm, as existing devices may not be compatible with the new nbn network and are unlikely to work during a power blackout.
nbn executive general manager of migrations, Katarzyna Stapleton, said it’s important that those using a medical device register early and begin the process now to help it identify households which may need assistance during the rollout of the nbn network.
“Minimising disruptions to services such as medical alarms during the rollout of the nbn network is an issue we take extremely seriously.
“If you are already using the nbn network and have your medical alarm connected to it, it is a timely reminder to check your alarm compatibility with your medical alarm provider and fully understand the implications of a power outage and consider your options,” Stapleton said.
The company has been working closely with medical alarm providers since 2010 to develop solutions to device compatibility challenges.
This has resulted in a number of support initiatives for medical alarm users, including a national register of medical alarm users, letters sent to everyone who is having the nbn installed in their area with information about medical alarms, advice provided over the phone, and in-person visits in some cases.
Individuals using professionally monitored medical alarms that are compliant with the Australian Standard may be eligible for migration to a new system that does not rely on a fixed line connection. Individuals should contact their alarm provider for more details.