Hyperconverged infrastructure company, SimpliVity, has released four new support tiers for its customers.
The new suite looks to ensure that mission-critical enterprise application are supported in a variety of environments and includes Mission Critical, Business Critical, Production and Basic plan options.
According to SimpliVity, all levels provide the same essentials elements, such as technical support, software updates, online resources and OmniWatch, but the service level agreements (SLAs) and enhanced capabilities are tuned to each tier.
The company’s enhanced services and support capabilities include priority access, annual health check, root cause analysis, premium SLAs and global support coverage.
“Since our very first product announcement in 2013, we have been 100 per cent committed to our customers’ success, providing simple, one-call support with highly competent and trained engineers. We now support more than 4,000 units globally, 24x7, in 12 languages,” said Simplivity vice president of support, services and manufacturing, Randy Boutin.“With our expanded offerings, we’re able to deliver new levels of choice, business productivity, and hyperconvergence return on investment, especially for the enterprise,” he added.