Multi-national software company, SAP, has created a public services business unit in Australia, and a financial services business unit across A/NZ.
SAP A/NZ president and managing director, John Ruthven, said the divisions were created as its customers are demanding industry expertise, and SAP plans to deliver exceptionally in this regard across the A/NZ region.
“With our dedicated business units, each led by seasoned industry experts, we are better poised than ever to scale our capability to the requirements of financial services and public services organisations,” he said.
The public services business unit will be led by Damien Bueno, who has been promoted to the role of executive general manager of public services, SAP Australia. He was formerly the company’s federal and defence general manager for more than two years.
Bueno will also join SAP’s global public services leadership team.
With more than 15 years’ experience assisting Federal Government customers in the areas of public administration and citizen services, Bueno said he and his expanded team will now also deliver on the specific requirements of state and local governments.
Bueno said citizens now expect the same level of digital experience from government that they receive from the commercial brands they engage with.
“All tiers of the Australian Government are looking for ways to innovate citizen-centric services. Our dedicated public services business unit is set to scale the capabilities we deliver to our customers.
“Recognising the quality and innovative strength of the Australian public sector, we have also established the SAP Institute for Digital Government in Canberra, to further develop service delivery models that can be shared worldwide,” he said.
As for the financial services business unit, it will be led by Tony Armfield. He will hold the title of SAP A/NZ financial services general manager and gets promoted from his Cloud and line of business general manager role he held on to for more than two years.
With more than 25 years’ experience, including leading sales teams serving financial services customers, Tony will also join SAP’s global financial services and insurance leadership team.
“Digital transformation in the financial services sector has been spurred by growing customer expectation of how to bank in the new digital economy. Moreover, serving these expectations is complex. The industry expertise SAP is able to offer, both locally and in collaboration with our global capability, will ensure our customers are successful with their deployment and use of SAP technology,” he said.