Amaysim is the leader in telco customer service, according to the release of the latest Telecommunications Industry Ombudsman (TIO) and Communications Alliance quarterly, Complaints in Context report.
In the latest quarter, October to December 2015, amaysim saw a 22 per cent plunge in complaints since July to September 2015 with only 0.7 recorded complaints per 10,000 customers.
In July to September 2015, the company recorded 0.9 complaints per 10,000 customers, half the complaints recorded in the previous corresponding period.
This is a record low for TIO complaints and is nearly six times better than the industry average of 4.8 per 10,000.
Amaysim compliance and service operations manager, Chad Heininger, attributed the reduction in complaints to a focus on ease of access, DIY account management and support.
“Top quality customer service has always been a focus for us here at amaysim and continues to be a key differentiator. We don’t lock people into contracts so we have to earn people’s loyalty,” he added.
“We work hard every day for customer happiness so we’re thrilled that there has been 22 per cent drop in complaints this quarter. It’s really encouraging and a real testament to all of our customer service staff.”