Pillar Administration has confirmed the appointment of Kathryn Hawkins to the role of executive general manager IT.
As part of the new role, Hawkins will be responsible for delivery of new IT infrastructure and services for the new business transformation project currently underway and the appropriate refresh and replacement of hardware, software and supporting solutions surrounding the new core administration and processing platform and beyond.
The role will initially see Hawkins working with key integration and software partners, Ernst & Young and Financial Synergy and project sponsor Chris Woodward, executive general manager, business development and client engagement, to ensure IT infrastructure changes support the consolidation of disparate core administration systems.
The company said Hawkins will also focus on managing IT systems and embedding an IT operating structure that supports operational change and the realisation of business benefits for Pillar and its clients.
Pillar chief executive and managing director, Peter Brook, said “Our service delivery and client engagement are critical Pillar qualities. This is both a re-platforming exercise and a project in operating transformation to enhance those qualities. Kathryn has a fantastic track record in understanding how IT supports business transformation projects, as well as positioning IT as an ongoing agent of change.
“Further Kathryn understands how technology innovation can benefit both operational efficiencies and commercial results. We are delighted to confirm Kathryn’s appointment to this crucial executive role. I firmly believe that her expertise in IT and operational transformation will support Pillar’s strategic development in coming years.”
Hawkins has previously held CIO roles at ME Bank and Masonic Homes.
“IT and its role in business transformation strategies is becoming even more important for customers. Innovation can lead to a business model that is often leaner, smarter and more focused on resolving exceptions rather than pure transactional processing. I am particularly excited to put into play my experience with one of Australia’s most experienced superannuation administrators. It really is an exciting time to be involved in another chapter of financial services history,” Hawkins said.