- Global Technology Adoption Index 2015 surveys adoption and use of Cloud, mobility, security and
Big Data across mid-market organisations.
- Organisations using Cloud, mobility, security and big data technologies also recognize significant
improvements in efficiencies and organisational growth metrics.
- ·Cost joins security as a major obstacle to technology implementation and expansion.
Dell has unveiled the second annual Global Technology Adoption Index
(GTAI 2015), revealing organisations actively using Cloud,
mobility, big data or security technologies are experiencing up to 53
per cent higher revenue growth rates than those that have not invested in
Despite this strong link between technology use and revenue growth, cost was cited as a main barrier to implementation or expansion of these technologies.
Dell CIO, Paul J. Walsh, said, “We’re enthused to see more organisations recognising the strategic importance of technology investments. We believe this new research will help companies see the correlation between technology use and revenue growth, improved efficiencies and organisational growth.”
In 2014 and again in 2015, the GTAI surveyed IT and business decision-makers of mid-market organisations globally to understand how they perceive, plan for and utilise four key technologies: Cloud, mobility, security and Big Data.
Four major global trends emerged from the first wave of findings.
Investment in Cloud, mobility, Big Data and security is correlated with revenue growth
Organisations that have invested in technology are growing faster, recognizing the advantages of security and are becoming more strategic in their security-related investments.
Globally, organizations actively using Big Data, Cloud and mobility have up to 53 per cent higher growth rates than organizations not investing in these technologies. More specifically, those organisations using:
- Big Data experience 50 per cent higher growth rates
- On-premises Cloud have 46 per cent higher growth rates
- Off-premises Cloud have 51 per cent higher growth rates
- BYOD show 53 per cent higher growth rates
- Mobile applications show 44 per cent higher growth rates
Meanwhile, companies globally are recognising the advantages of security and are becoming more strategic in their investments.
- On average, 54 per cent of an organisation’s security budget is spent on implementing security plans rather than simply reacting to threats.
- In fact, organisations with ‘better security’ as a business goal are more likely to have security plans in place for some or all types of security incidents (69 per cent versus 58 per cent of their counterparts where ‘better security’ is not a business goal).
These technologies also fuel company benefits, including efficiency and organisational growth goals
The GTAI 2015 found a link between these technologies and organizational efficiency and growth goals.
For mobility, improved efficiency is the biggest benefit (39 per cent). Other efficiency-related benefits include:
- Business process improvement (21 per cent)
- Reduction in paperwork (21 per cent)
For Cloud, the top three benefits are also efficiency related:
- Cost savings (42 per cent)
- Getting things done faster (40 per cent)
- Better allocation of IT resources (38 per cent)
However, for Big Data, the key benefits are related to driving competitive advantage and customer growth and retention, including:
- Better targeting of marketing efforts (41 per cent - one of last year’s top three goals as well)
- Optimisation of ad spend (37 per cent)
- Optimisation of social media marketing (37 per cent)
In a similar vein, for security, the ability to more quickly respond to market conditions is a key benefit (77 per cent of organisations with fledgling IT security programs, and 78 per cent of organisations with established security solutions).
Cost joins security as a chief barrier to technology adoption, use and expansion
The 2014 report found that security was by far the biggest barrier to adoption of these technologies. This year, cost became a more pressing concern globally.
For Big Data, cost is the biggest obstacle for organisations not yet using big data and also those currently using it.
For organisations that have Big Data but are not yet using it, the primary barriers are:
- Not knowing if the benefits are worth the cost (20 per cent)
- The cost of IT infrastructure (18 per cent)
- The cost is too high to outsource analysis or operations (17 per cent)
For organisations that are currently using Big Data, the cost of IT infrastructure is the primary barrier (29 per cent).Security is the second biggest concern (28 per cent).
Interestingly, survey respondents with business (non-IT) titles see the challenges differently. For them:
- Security is the top barrier (31 percent)
- Cost is secondary (25 percent)
For Cloud adoption and usage, cost and security are both large barriers. The top barrier depends on the perceived security level of the cloud type:
Higher costs are most frequently top risks of adopting:
- Private Cloud, with 28 per cent of organisations citing short-term cost risks and 23 per cent citing long-term cost risks
- Managed private Cloud, with 28 per cent of organizations citing short-term cost risks and 23 per cent citing long-term cost risks
- Hybrid cloud, with 30 per cent of organisations citing short-term cost risks and 24 per cent citing long-term cost risks
·Security is the biggest barrier to adoption of public clouds (44 percent) and SaaS (38 percent).
·In general, 42 percent of the small portion of organizations not formally using cloud yet said security issues were the reason—far more than any other reason named.
For mobility, security concerns are the number one barrier to mobility expansion, but cost is the second biggest barrier.
Security and fear of data breach is the most frequent barrier to expanding mobility (42 per cent of organisations).
Limited budget is the second most frequent barrier to expansion (34 percent of organisations).
Other barriers include:
- Limitations of current IT infrastructure (24 per cent)
- Too many IT platforms/operating systems to support (23 per cent)
- Limited technical/IT resources (23 per cent)
Cost concerns and security challenges seem to go hand-in-hand. The study found that an organisation’s IT budget greatly impacted its level of security planning and implementation.
Below the $100,000 IT annual spend level, fewer than one in five organisations have comprehensive security plans.
Below the $25,000 IT annual spend level, fewer than half have formal security plans of any kind.
Alarmingly, below the $10,000 IT annual spend level, nearly one-in-five companies have no security policies at all - not even informal guidelines.
Business leaders are the drivers for big data and mobility adoption, but they partner with the IT team for Cloud and security
Organisations globally named business teams as leading the adoption of big data and mobility much more frequently than IT teams. This might explain why business decision makers in organizations surveyed were more likely than their IT counterparts to feel their organizations took good advantage of big data.
Business teams lead adoption of big data 18 per cent more often than IT teams.
They lead adoption of mobility 42 per cent more often than IT teams.
However, both business and IT leaders are equally likely to lead adoption of cloud and security, suggesting these teams partner more closely on these initiatives.
Summary and Conclusion
“We knew adopting new technologies would help us become more efficient, but we’ve recognised an even more impressive return on our investment,” said Rick Mears, senior vice president/chief information officer for Owens & Minor. “We have tremendous new capabilities, most of which were funded through the efficiencies we get from Dell solutions and services. This savings has helped us invest in things that really move the dial on our business.”
Dell said while companies consider cost a significant barrier to technology adoption, the GTAI 2015 shows that the companies who have allocated budget for meaningful investments in technology have seen overall company growth across several important measurements of progress.
From improved efficiency to stronger revenue, cloud, mobility, big data and security technologies are proving to play a key role in company growth and goal attainment.