The Australian subsidiary of global exchange operator, Chi-X Global, has deployed an Avaya IP Office platform in a bid to deliver more effective customer and team engagement solutions and support its bring-your-own-device (BYOD) strategy.
The solution will enable enhanced mobility and team engagement for Chi-X in Australia and across the Asia-Pacific region, giving its remote and travelling employees the ability to engage customers and international partners with in-office capabilities on mobile devices.
Chi-X Australia worked with Australian communications services provider, CCNA, to implement the Avaya IP Office platform to meet its specific needs: real-time presence; IP voice; real-time call logging and handling; and multi-platform access to enable a BYOD-friendly environment.
Chi-X Australia chief operations and technology officer, Mike Aikins, said it chose Avaya’s solution as with a small, local IT department, Chi-X Australia required a means of maximising employee productivity when remotely engaging with customers and international partners.
Before deploying the Avaya solution, the organisation’s internal and customer communications relied on a legacy-style setup comprising only traditional VoIP desktop phones. Aikins claimed with limited access to resources outside the office, employee collaboration was restricted, therefore hindering day-to-day tasks while away from the desk.
“We’re a small organisation, so we compete by being extremely efficient in the way we use technology. As such, giving our employees access to company systems on whatever device they prefer to use or have on hand – be it an Android phone or Apple iPad – is very important for Chi-X Australia.
“Avaya is therefore critical in delivering our full capabilities to the team, and as we expand our capabilities we see Avaya having an integral role in that,” he said.
Avaya A/NZ managing director, Jeff Sheard, said the success of the Australian IP Office deployment of Chi-X Australia has prompted parent company, Chi-X Global, to install the solution in its Japan and Hong Kong offices.
“Putting comprehensive communication and engagement tools in the hands of its employees wherever they may be is critical for an organisation operating a trading market, where timing and accuracy is a key priority,” he added.