ShoreTel has announced that it will be working with partner HP to roll out unified comms and contact centre solutions for the Salvation Army across the Australian east coast.
The project was won by HP, which signed up as a ShoreTel partner earlier this year. The contract value has not been disclosed. The Australian Eastern Territory (AET) includes NSW, ACT and Queensland.
As per the contract, HP will roll out a ShoreTel hardware/software hybrid unified communications, contact centre and mobility solution across The Salvation Army’s entire AET operation. The project will see more than 1700 ShoreTel IP telephony handsets deployed to more than 60 Salvo sites in New South Wales, Queensland and the Australian Capital Territory.
ShoreTel Asia-Pacific vice-president and managing director, Frederic Gillant, said the Salvation Army project is HP's largest ShoreTel win since coming on board as a partner.
“With ShoreTel, The Salvation Army (AET) is setting itself up for its long-term needs. The simplicity and modularity of the ShoreTel UC platform delivers what the organisation needs today and enables it to easily take advantage of future technology developments, including the adoption of Cloud applications and infrastructure,” he said.
The Salvation Army's AET IT manager, Wayne Bajema, said it selected the ShoreTel/HP solution after the expiry of its existing hosted IP telephony contract. It was seeking a solution that would integrate with its global standard collaboration platform, IBM Notes.
The solution had to cater to specific functional requirements for the organisation’s headquarters and branch offices, contact centre, retail stores and aged care facilities, all with mobility capabilities.
“ShoreTel clearly demonstrated its capability to integrate with our systems and will provide us with the best foundation for our future communications needs. Telephony integration with our messaging and applications environment will improve how we do business," Bajerma said.
“For example, when we deploy UC in our Salvo Stores contact centre, our agents will be better able to use the smarts in our IBM Notes customer management system to manage calls,” Bajema mentioned.
The first locations for the new ShoreTel UC environment are expected to deploy in August 2015.
Bajema said the project coincides with The Salvation Army's planned relocation of operations for its head office in Sydney next month, consolidating up to ten current offices and providing additional space for future expansion.
ShoreTel UC will be ready for head office staff when they move into their new office space, which has also been designed to support more flexible working practices.
“We want to give our staff the ability to work anywhere, and not necessarily be fixed to a desk.
ShoreTel Mobility will support this activity-based working approach which will make sure that our staff have the opportunity to stay connected in the office, travelling or out in the field,” Bajema claimed.
Gillant added that ShoreTel is continuing to build momentum in the Australian not-for-profit sector, with further growth expected in the space over the next 12 months.